We stand behind the quality of every Glide Mobility product. If your order arrives with a defect, we will make it right.
30-day defect returns
You may request a return for a defective or damaged product within 30 days from the date your order was delivered.
How to request a return
- Email support@glidemobility.com with your order number.
- Describe the defect and include clear photos (and a short video if possible) showing the issue.
- Our team reviews the evidence to verify the defect and replies with next steps.
Photo evidence is required for every return request. Requests without proof of the defect cannot be approved.
Refunds and replacements
Once the defect is verified, we will offer a replacement part, a replacement unit, or a refund to your original payment method. Approved refunds are processed within 5–10 business days.
What is not covered
- Damage caused by misuse, accidents or unauthorized modifications.
- Normal wear and tear.
- Requests made more than 30 days after delivery.
Questions
Contact our support team at support@glidemobility.com. We reply to every message within 24 business hours.